Breakout Session

Service Delivery Excellence with Smartsheet

Tuesday, Oct 8 | 2:30PM - 3:30PM

Details

Explore how Smartsheet empowers service delivery organizations with process and project management. In this session, you'll learn how SoftwareX leverages Smartsheet to streamline customer interactions, from lead generation to invoicing, while enhancing project management, optimizing resource use, improving risk monitoring, and fostering better collaboration for PMOs and program managers.

Content Track

Making meaningful change with Smartsheet

User Level

Introductory

Location

320

Speakers

Andrew Rustemeyer

CEO

My first exposure to Smartsheet was as a customer implementing an opportunity and project pipeline solution for my Sales and Services divisions. From there I went on to work for Smartsheet corporate in Customer Success and Professional Services roles to advise on solutions for customers of all shapes and sizes. After many years honing my technical skills with the Smartsheet platform, I went on to tackle a large question that had not been answered yet - what is the business value behind investing in a Smartsheet solution? To do this I started the Value Engineering practice to consult with our largest customers on how optimizing key processes with Smartsheet can impact their top or bottom line.

Dan Morales

Product Manager

Dan Morales is a Product Manager at SoftwareX with nearly a decade of experience specializing in integrated Smartsheet solutions that unite teams and systems. He is passionate about helping both new and experienced Smartsheet customers expand its capabilities to new solutions and use cases. Outside of work, Dan enjoys exploring the mountains and trails around Seattle.