Breakout Session
Rise and thrive with user subscription model
Wednesday, Oct 9 | 1:00PM - 2:00PM
Details
Learn about our new user subscription model from Smartsheet senior leaders — why we've shifted, the value it brings to your business, and how it comes to life within the product. We'll spend time unpacking some common customer pain points we’ve heard over the years, and how we’re easing those pain points to ensure System Administrators can continue to thrive.
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Content Track Securing‚ integrating‚ and managing Smartsheet |
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Location 320 |
Speakers
Ben Canning
SVP Product Experiences
Ben joined Smartsheet in 2018. He is a customer-obsessed and energetic product leader with more than 25 years of experience leading some of the biggest projects in the industry. Prior to Smartsheet, Ben spent two decades at Microsoft launching SharePoint Online, Skype for Business and Microsoft Teams. He is the proud dad of three kids and a pug named Nora. Outside of work, Ben is a super nerd, spending his time 3D printing and making things.Ben has a Bachelor of Arts in Philosophy from Reed College.
Michael Hubbard
Chief Customer Officer
Michael Hubbard is the Chief Customer Officer at Smartsheet, overseeing customer experience and retention through leadership of the Customer Excellence organization, which includes the success, services, support and solutions team. Michael is passionate about customer value achievement, and enabling enterprises to transform work and productivity through technology. He chairs our Customer Advisory Board, and serves on the Technology & Services Industry Association. Prior to joining Smartsheet, Michael led global success and advisory programs at ServiceNow, VMware and Oracle. He holds a Bachelors of Science in Mechanical Engineering from University of Illinois and enjoys live music, skiing and traveling with his family.